Amazingly, two weeks after I posted the this and linked it to my complaint on the STAR CJ website, I received a call from them, and also, FINALLY, A WORKING REPLACEMENT of my product. This time around, I checked its condition before accepting delivery !!
It is soon going to be the one year annivesary of my INALSA FOOD PROCESSOR, which is now a showpiece at our home !!
The product was ordered on 22Dec 2011 and promptly delivered on 25 Dec 2011 , with a broken Blender jar, that I could not use.
I called the STAR CJ shop immediately who said, dont worry just start using the product and we will replace the jar in one week
Next call – in 15 days
Next call – in one week
By april, I had made 20 calls to the call center, spoke to about 15-20 different people, and also many supervisors
They all assured me of prompt service and immeadiate action – nobody delivered.
Then in May, the main processor stopped. I was too tired to do anything about it by now. All I have is bad afters- ales service, a broken down product and a legacy of high phone bills (my bills averaged over a thousand rupees over 6 months that I kept calling these people)
I don’t believe in “shop now online or shop now on the phone ” anymore. It was a bad idea !