It is soon going to be the one year annivesary of my INALSA FOOD PROCESSOR, which is now a showpiece at our home !!
The product was ordered on 22Dec 2011 and promptly delivered on 25 Dec 2011 , with a broken Blender jar, that I could not use.
I called the STAR CJ shop immediately who said, dont worry just start using the product and we will replace the jar in one week
Next call – in 15 days
Next call – in one week
By april, I had made 20 calls to the call center, spoke to about 15-20 different people, and also many supervisors
They all assured me of prompt service and immeadiate action – nobody delivered.
Then in May, the main processor stopped. I was too tired to do anything about it by now. All I have is bad afters- ales service, a broken down product and a legacy of high phone bills (my bills averaged over a thousand rupees over 6 months that I kept calling these people)
I don’t believe in “shop now online or shop now on the phone ” anymore. It was a bad idea !
Shame on you STAR CJ. Shame on you INALSA
STA, for chosing STAR CJ to parner with you, and never checking their quality of service or what happens to product satisfaction .
Inspired 